About Us

Who Is Ayla Generative?

Ayla Generative is an AI-powered customer service platform developed by Harby Digital for businesses in Türkiye. It handles customer messages arriving from WhatsApp Business, Instagram DM, Facebook Messenger and the web widget; it produces answers based on the business's own document and catalogue data; it manages appointment and order processes and hands the conversation to a human agent when needed.

Our Product Family

Ayla Plus & Professional

A text-based customer assistant that works on WhatsApp Business, Instagram DM, Facebook Messenger and the web widget. All channels share a single memory.

Ayla Voice

A voice AI assistant that answers phone calls. It offers a natural speech engine, call recording and automatic summaries.

Ayla Intern

A digital assistant that takes on the team's routine operational tasks: email drafts, data entry, reporting and calendar management.

Our Working Principles

Fidelity to the Knowledge Base

Ayla produces answers only from the document and catalogue data uploaded by the business. When it encounters a question with no clear match in the knowledge base, it does not guess; it hands the conversation to a human agent.

Data Protection First

The business using the service acts as data controller and Ayla Generative as data processor. Customer data is not sold or rented; AI model training is performed only with irreversibly anonymised data.

We Take Care of the Setup

So that businesses can start without building a technical team, channel authorisation, knowledge base preparation and scenario testing are carried out by our team.

Industries We Serve

Clinics & Healthcare E-Commerce Hotels & Tourism Real Estate

Let's see together whether it suits your business

Test it with your real customer traffic during the 1-week free trial. No credit card details are requested.

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